Refund policy
Returns and refunds
Porisen Collections is operated by Porisen Holdings LLC, a New York limited liability company. You have 30 days from the day your order arrives to tell us something is wrong. Email porisencollections@gmail.com with your order number and, if the piece arrived damaged, a photo. We reply within one business day.
What we accept
- Arrived damaged or faulty. Full refund or a replacement, whichever you prefer. We do not ask you to pay to send it back.
- Wrong item sent. The same: full refund or the correct piece, at no cost to you.
- Changed your mind. Full refund on anything unworn and in its original packaging, within 30 days.
What we cannot accept
- Pieces that have been worn, altered or resized.
- Earrings that have been worn, for hygiene reasons. Earrings that arrive faulty are of course refunded.
- Anything reported more than 30 days after delivery.
How the refund works
For most items we issue the refund as soon as we have confirmed the problem, without asking you to post anything back. For higher-value pieces we may ask you to return the item, and we will send you a prepaid label.
Refunds go back to your original payment method. Your bank usually takes five to ten business days to show it.
Cancelling an order
Email us within 12 hours of ordering and we will try to catch it before it ships. After that, wait for it to arrive and we will treat it as a return.
Sale items and written copy
Sale and discounted pieces are covered by this policy in the same way. A written copy of this policy is available by email on request.
Something not covered here
Email us. We are a small shop, and we would rather sort a problem out than argue about a policy.